Refunds and Cancellations
How we handle invoice problems, scope changes, cancellations and the rare refund.
If something is wrong, tell us early and we will make it right. Most issues get fixed with a conversation, this page covers the rest.
If an invoice looks wrong
Flag it within 14 days and we will check it against the agreed scope. Genuine errors get credited or refunded promptly. Media spend billed by ad platforms goes through their billing support, we can help you chase it.
Cancelling work
Monthly engagements end with 30 days written notice, with fees owed up to the end of that period. Fixed-scope projects can be cancelled any time: you pay for work completed to date and we hand over everything produced.
When refunds apply
We refund prepaid fees for services not yet delivered. If we materially fail to deliver an agreed scope, we will offer to fix it, credit the difference or refund the affected amount. Setup work already completed is not refundable, the hours are real.
Your statutory rights
This policy sits alongside, not above, your rights under Australian Consumer Law. Nothing here removes a guarantee the law gives you.
Questions or requests
Write to Precision Target Ads at precisiontargetads@gmail.com or call +61 3 9662 2784. Our office is at Pier One, Brooke St, Hobart TAS 7000.
Related pages: Privacy Policy, Terms of Service, Cookie Policy, Legal and Refunds.
Every policy, written to be read.
Short where possible, specific where it matters. Same reading order lawyers suggested, half the length.
What we do
- Answer data and privacy requests within 30 days
- Keep your ad accounts, audiences and history under your ownership
- Review this page whenever our practices change
What we never do
- Sell or rent personal information to anyone
- Hold your accounts or creatives hostage
- Add you to marketing lists you didn't ask for
Reviewed by the people who use them.
Each policy page is read once a quarter by the person who actually runs that part of the business — tracking for privacy, billing for refunds. If a practice changes mid-quarter, the page changes with it.
signs off every revision, founder
Fair questions.
Does this apply to my ad account data?
This page covers your relationship with our website and studio. Data inside your own ad accounts stays yours, as covered in our Terms.
Who do I contact about a request?
Email precisiontargetads@gmail.com with the request type in the subject line. We answer privacy and data requests within 30 days.
Questions about this policy?
Send it over. A person reads every email that lands in our inbox.
Contact us